How to Recover a WSB Account After Changing Your Cell Number
Changing your SIM card or switching networks can quietly lock you out of your World Sports Betting (WSB) account. That’s because WSB sends a one-time pin (OTP) to the contact details it has on file whenever you reset your password, and if your old cell number is no longer active, that OTP has nowhere to go. The good news is that this is a common, solvable problem, not a dead end. Here’s how to actually get back into your account.
Why You’re Locked Out in the First Place
WSB logs members in with a username, not a cell number or email address. That part doesn’t change when you swap SIMs. The issue is the password recovery step: clicking ‘Forgot my password’ on the login page triggers WSB to send an OTP to whatever contact details are registered on your account. If that’s a number you no longer have, you won’t receive the code, and the automated reset flow stalls there.
If you’re also unsure of your username, it’s worth reading up on how WSB login actually works before you contact support, since knowing that the system is username-based (rather than number-based) can save you a confusing back-and-forth with the support team.
Step 1: Try the Standard Password Reset First
Even if you suspect your number has changed, it’s still worth starting at the login page and clicking ‘Forgot my password’. If, by chance, an old number is still active on your phone or you’ve got access to a registered email instead, this might resolve things immediately without needing to contact anyone.
Step 2: Contact WSB Directly to Update Your Details
When the OTP can’t reach you, WSB’s own FAQ is clear on the next step: you need to contact their team directly so they can update your registered contact details. This isn’t something you can do yourself through the website once you’ve lost access to the original number, since the system needs a human to verify it’s really you before changing anything on the account.
Be ready to answer a few security questions. WSB uses this step to confirm you’re the genuine account holder before any contact details are changed, which protects you from someone else hijacking your account the same way.
You can reach WSB support through any of the following channels, all available 24/7:
- Live chat: click the 24/7 icon in the left-hand menu on the WSB site, or go via the Contact Us page
- Toll-free number: 0860 10 33 93
- Email: support@wsb.co.za
Step 3: Verify Your Identity
Expect to be asked things like your full name, ID number, username, or details about recent account activity. This is standard practice across licensed SA operators and exists to stop fraudulent account takeovers, not to make your life difficult. Have your ID document handy in case they need a copy for verification.
Step 4: Update Your Number and Reset Your Password
Once WSB has verified you and updated your contact details with your new cell number, you should be able to go back to the login page, click ‘Forgot my password’, and receive the OTP as normal. From there you can set a new password and get back into your account.
Tips to Avoid This Happening Again
- Update your registered cell number with WSB as soon as you switch SIMs or networks, rather than waiting until you need to log in
- Keep a note of your username somewhere safe, since it’s not the same as your phone number or email
- If you also change your email address around the same time as your number, update both with WSB together to avoid being locked out of two recovery routes at once
A Realistic Downside Worth Knowing
The verification process, while necessary for security, isn’t instant. You won’t get back into your account the moment you message support; it depends on their verification queue and how quickly you can supply the proof they need. If you’re mid-way through placing a bet or there’s time pressure around an event, that delay can be frustrating. Planning ahead and updating your details proactively is the only real way around this.
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This article is for informational purposes only and does not constitute betting advice. Gambling can be addictive, and if you or someone close to you is struggling, contact the National Responsible Gambling Programme on 0800 006 008.
How do I recover my WSB account after changing my cell number?
You need to contact WSB support directly, since the automatic password reset sends an OTP to your old number. Reach them via 24/7 live chat, the toll-free line 0860 10 33 93, or support@wsb.co.za, answer their security questions, and they'll update your contact details so you can reset your password normally.
Can I log into WSB with my cell number instead of a username?
No. WSB accounts log in with a username, not your cell number or email address. Your cell number is only used to receive OTPs during password resets, so changing it affects recovery, not day-to-day login.
What if I don't remember my WSB username either?
Contact WSB support through live chat, the toll-free number 0860 10 33 93, or email, and explain that you've lost access to both your username and your registered number. They can verify your identity using other account details and ID documents.
What information does WSB ask for to verify my identity?
Expect to answer a few security questions tied to your account, and possibly provide ID verification. This confirms you're the genuine account holder before WSB changes any registered contact details, protecting you from someone else taking over your account.
Is there a faster way to reset my WSB password without contacting support?
Only if your old registered contact details (number or email) are still accessible to you. If they are, clicking 'Forgot my password' on the login page sends an OTP straight away. If not, contacting support is the only route.