What Documents Does Supabets Need for FICA?
If you’ve signed up with Supabets and want to claim a bonus or withdraw winnings, you’ll need to complete FICA verification at some point. FICA (the Financial Intelligence Centre Act) requires licensed South African bookmakers to confirm who their customers are and where they live before paying out money. Here’s exactly what Supabets asks for, based on its own FICA page, and how to send it.
Documents Supabets Requires
According to Supabets’ FICA page, you need to provide two things:
- Proof of identity: your ID card or ID book with both pages visible, or a passport.
- Proof of residence: a digital bank statement showing your current residential address. It must be no older than three months, and the name on it must match the name on your ID or birth certificate.
Supabets accepts a colour copy, a photo, or a certified copy of your ID document, so you don’t need to visit a Home Affairs office or commissioner of oaths just to send a scan.
How to Submit Your FICA Documents to Supabets
Supabets’ FICA page gives two submission channels: WhatsApp to 060 017 6911, or email. The page does not mention an upload option on the website or app itself, so you’ll need to use one of those two routes if you want your documents processed.
A few practical pointers worth keeping in mind when you send your documents:
- Make sure both pages of your ID book are visible and legible in one image, not cropped or blurry.
- Your bank statement needs to clearly show your name, address, and a recent date, not just an account summary or app screenshot with the address cut off.
- Double-check that the name on your proof of residence matches your ID exactly. Mismatches are one of the most common reasons verification gets delayed.
When Is FICA Required at Supabets?
Supabets’ own FICA page doesn’t specify at what point in the customer journey verification kicks in, or how long the process takes once you’ve submitted documents. What we do know is that Supabets’ welcome-bonus terms, which cover the R50 cash bonus and free spins, state that FICA is required to claim that offer. In practice, most South African bookmakers also require FICA before processing a withdrawal, so it’s sensible to get your documents in early rather than waiting until you want to cash out.
If you’re new to FICA requirements generally and want a broader explanation of why South African bookmakers ask for these documents and how the process usually works across different operators, our guide on FICA requirements for betting in South Africa covers the basics in more detail.
Who Regulates Supabets?
Supabets is operated by Portapa 2 (Pty) Ltd, licensed by the Mpumalanga Economic Regulator under licence number 9-2-1-00055. FICA checks are a standard requirement for licensed bookmakers in South Africa, not something unique to Supabets, so treat the request for documents as routine rather than a red flag.
A Few Drawbacks Worth Knowing
There are some genuine friction points in Supabets’ current process worth flagging before you dive in. Sending ID documents and bank statements over WhatsApp or email means you’re relying on those channels being monitored and processed promptly, and there’s no stated turnaround time on the FICA page, so you can’t know in advance how long verification will take. There’s also no in-app or website upload option mentioned, which is less convenient than operators that let you upload documents directly through an account dashboard. If you’re in a hurry to withdraw, it’s worth submitting your documents well before you actually need the funds.
Legal Betting in South Africa
Online sports betting and horse-racing betting with a provincially licensed bookmaker, like Supabets under its Mpumalanga licence, is legal in South Africa. Online casino-style games, including slots, crash games, and number-prediction games, sit in murkier legal territory. The National Gambling Board’s December 2025 warning lists online gambling outside horse racing or sports betting as unlawful, while licensed bookmakers continue to offer these games under their provincial licences. No court ruling has settled this conflict either way. For a fuller breakdown, see our guide on legal betting in South Africa.
18+. Only bet if you are of legal gambling age.
What documents does Supabets need for FICA?
Supabets needs a proof of identity (an ID card, ID book with both pages visible, or passport) and a proof of residence (a digital bank statement no older than three months, in a name matching your ID). A colour copy, photo, or certified copy is accepted for the ID document.
How do I send my FICA documents to Supabets?
Supabets’ FICA page lists two options: WhatsApp them to 060 017 6911, or send them by email. There’s no mention of an upload feature on the website or app, so you’ll need to use one of these two channels.
Can I use a utility bill as proof of residence for Supabets?
Supabets’ FICA page specifies a digital bank statement showing your current address, not older than three months. It does not list utility bills as an accepted alternative, so stick to a bank statement to avoid delays.
How long does Supabets take to process FICA documents?
Supabets’ FICA page doesn’t state a processing timeframe. Since the welcome bonus terms confirm FICA is required to claim that offer, it’s best to submit your documents as early as possible rather than waiting until you need a withdrawal.
Why does Supabets need FICA documents at all?
FICA is a South African law requiring licensed financial and gambling businesses to verify customer identity and address before processing payments. It’s a standard legal requirement across licensed bookmakers, not specific to Supabets.